Affordable housing policies in Turkey have reached a new stage over the last decade in the context of the TOKİ model
advocated by the government. Housing developed by TOKİ (the Public Housing Administration), the top official agency
responsible for affordable housing policies in Turkey, has become so widespread in all cities of Turkey that it involves
not only the construction sector but also trade associations and the public in general. In this article, following a general
discussion of the demand and supply of housing in Turkey, we evaluate user satisfaction and the quality of TOKİ
implementations since 2000 for low- and middle-income groups in Bursa, the fourth largest city in Turkey. Bursa sets
an interesting example for the study because of the city’s long-term prominence in commerce and its current status as
an important industrial city. Massive migrations and unplanned urbanization have resulted in a need for housing for
every income group in Bursa, especially for low- and middle-income groups The emphasis in this study is that, in addition
to quantity, quality should be considered in housing production. Furthermore, the implementation of TOKİ should
be aimed at developing more habitable and higher-quality environments by considering all socio-cultural and physical
factors. It is expected that these evaluations will lead to the development of a more comprehensive affordable housing
policy in Turkey.
Keywords:Affordable Housing, User Satisfaction, Residential Quality, Bursa, TOKİ
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