Abandoned buildings which are exposed to weather and human threat may lead to deterioration in building quality.
Indirectly, the buyer is not satisfied when the abandoned buildings is completed and occupied. This study seeks
to assess residentsí satisfaction towards residential building quality which was abandoned. This research combined
quantitative and qualitative methods. Respondents are randomly selected based on reports and information obtained
through the Ministry Housing and Local Government (MHLG) and Local Authority (LA). Subsequently thirty (30) housing
projects were selected to answer the questionnaires. Based on thirty (30) housing projects which have been completed,
only three (3) housing projects ranged between six (6) months to two (2) years and have been occupied by the
buyers. A total of ten (10) developers were interviewed with respect to rehabilitation of abandoned projects. Thus 194
respondents were randomly selected to achieve the objective of the study. The data was analysed through descriptive
statistical analysis and inferential statistics. This research demonstrated that abandoned housing project can lead to residentsí
satisfaction towards building quality. In order to rehabilitate abandoned housing, the study subsequently suggested
build then sell approach towards achieving better housing quality.
Keywords : Building Quality, Customer Satisfaction, abandoned project.
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