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By : Zamharira Sulaiman, Azlan Shah Ali, Faizah Ahmad

Abandoned buildings which are exposed to weather and human threat may lead to deterioration in building quality. Indirectly, the buyer is not satisfied when the abandoned buildings is completed and occupied. This study seeks to assess residentsí satisfaction towards residential building quality which was abandoned. This research combined quantitative and qualitative methods. Respondents are randomly selected based on reports and information obtained through the Ministry Housing and Local Government (MHLG) and Local Authority (LA). Subsequently thirty (30) housing projects were selected to answer the questionnaires. Based on thirty (30) housing projects which have been completed, only three (3) housing projects ranged between six (6) months to two (2) years and have been occupied by the buyers. A total of ten (10) developers were interviewed with respect to rehabilitation of abandoned projects. Thus 194 respondents were randomly selected to achieve the objective of the study. The data was analysed through descriptive statistical analysis and inferential statistics. This research demonstrated that abandoned housing project can lead to residentsí satisfaction towards building quality. In order to rehabilitate abandoned housing, the study subsequently suggested build then sell approach towards achieving better housing quality.
Keywords : Building Quality, Customer Satisfaction, abandoned project.

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